Privacy Policy and Exchange & Return Policy

Privacy Policy and Exchange & Return Policy


Privacy Policy

The privacy of our customers is a top priority at Nafisa Shams Store. We are committed to protecting the confidentiality of your information. This policy explains how we collect and use your data, as well as the measures in place to ensure its privacy.

This policy applies to your use of the store. You may use the store without providing any personal information unless requested, which is entirely optional. We assure you that none of your information will be sold or rented to any third party.


Exchange Policy

Exchanges at Nafisa Shams Store are available within ten days of receiving your order. To request an exchange, contact our customer service team via WhatsApp at +966 532596898, providing your order number, the replacement model, and the desired size. Your request will be processed after we receive and inspect the returned product, ensuring all accessories are included. The replacement order will then be shipped directly or within five business days, depending on availability.


Exchange Conditions

  • The product must be in its original condition, unused, with complete packaging and carton.
  • The customer bears a shipping fee of 35 SAR, which is non-refundable and goes directly to the shipping company.
  • After paying the shipping fee, Nafisa Shams Store will issue a shipping waybill. The customer must deliver the product to the nearest shipping branch upon receiving the waybill from customer service.
  • Exchanges are allowed only once per order; returns are not permitted.
  • The customer must pay any difference between the price of the returned product and the replacement item, if applicable.


Return Policy

Returns at Nafisa Shams Store are available within three days of receiving your order. To request a return, contact our customer service team via WhatsApp at +966 532596898, providing your order number, reason for return, IBAN number, bank name, and account holder’s full name. Your request will be processed once the returned product reaches Nafisa Shams Store and passes inspection with all accessories included. Refunds will be processed within five business days of receiving the returned item.


Return Conditions

  • The product must be in its original condition, unused, with complete packaging and carton.
  • The customer bears a shipping fee of 35 SAR, which is non-refundable and goes directly to the shipping company.
  • After paying the shipping fee, Nafisa Shams Store will issue a shipping waybill. The customer must deliver the product to the nearest shipping branch upon receiving the waybill from customer service.


Products that cannot be returned or exchanged

  • Returns are not accepted after three days from the date of receipt.
  • Exchanges are not accepted after ten days from the date of receipt.
  • Products that have been altered from their original condition for any reason are not eligible for return or exchange.
  • Custom-made products or items manufactured to the customer’s specifications or personalized with a name are not eligible for return or exchange.